Williams

We aim to be the best plumbers’ merchant in Britain for our customer, and the best employer in any sector.
Hidden mission statement
http://www.williams.uk.com

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#
38
Best Company to work for in the UK
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Selling loos may not be glamorous, but it's an essential service, says plumber's merchant, Williams & Co.

The trade-only supplier of plumbing and heating materials began in 1972 and now has 41 branches, predominantly across the south of England, with larger regional bases in Manchester, Milton Keynes and Bristol.

The business hopes to be Britain's leading independent merchant serving self-employed outfits that employ up to five staff. Its pledge to its workforce is to put people before profits and to treat staff members fairly, pay them well and provide support when needed — as well as all the training and resources they need to do a fantastic job.

It set up the Williams Academy to train staff in subjects such as health and safety essentials, recruitment, selection and retention, sales development and mental health awareness. The academy's scope has been extended to include a range of management and leadership courses.

Improving its managers' skills means teams are offered great leadership. The effect has been a rise in internal promotions. The company believes that continuing to improve its staff development offering will help it to hang on to workers.

In May 2021 the company was awarded the Customer Service of the Year accolade for the second consecutive year, and the NMBS Award of Excellence by a panel of industry experts at the Builder’s Merchants awards.

A spotlight on

Williams

View the latest achievements

Featured Workplace Factors

Personal Growth

74% of staff agreed

This job is good for my own personal growth

The Williams Academy has continued to grow since its overhaul early last year. The focus has been on increasing the skills of line managers and developing assistant managers and those who aspire to become managers. Senior managers have begun a 'Leading from the Middle' programme and two cohorts are training to become assistant managers.
Giving Something Back

75% of staff agreed

My organisation encourages charitable activities

The company's charity committee has regrouped after the pandemic at the request of staff. It is rolling out a programme of activities, including a company-wide monthly raffle for customers, to raise cash for Williams's chosen charity, Cancer Research UK.
My Company

93% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Williams provides links between its network of branches and the central support team by using network managers as the conduit between the two. Regular meetings take place to share concerns, suggest new ways of working and implement suggestions from the company's network.
Personal Growth
%

74% of staff agreed

This job is good for my own personal growth

The Williams Academy has continued to grow since its overhaul early last year. The focus has been on increasing the skills of line managers and developing assistant managers and those who aspire to become managers. Senior managers have begun a 'Leading from the Middle' programme and two cohorts are training to become assistant managers.
Giving Something Back
82%

75% of staff agreed

My organisation encourages charitable activities

The company's charity committee has regrouped after the pandemic at the request of staff. It is rolling out a programme of activities, including a company-wide monthly raffle for customers, to raise cash for Williams's chosen charity, Cancer Research UK.
My Company
96%

93% of staff agreed

I believe I can make a valuable contribution to the success of this organisation

Williams provides links between its network of branches and the central support team by using network managers as the conduit between the two. Regular meetings take place to share concerns, suggest new ways of working and implement suggestions from the company's network.

Quick Facts

Organisation established in
1972
Total number of UK employees
Number of UK locations
41
Employee average age
77% : 23%
Male : Female employee ratio
17%
Employees earning £35k+
21%
Employee turnover (voluntary)
Quote from the top...
Since our business is founded on fantastic relationships between our colleagues and our customers, it follows that great employee engagement is a source of sustainable competitive advantage as well as being a worthy goal for its own sake. Our commitment to being the best employer in the country remains undiminished.

Ray Stafford, Managing Director

Benefits

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Private Healthcare

Companies offering private health insurance to all employees.

Latest Achievements

National Ranking
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38
Best Small Companies to work for in the UK
National Ranking
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38
Best Mid-Sized Companies to work for in the UK
National Ranking
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38
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National Ranking
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38
Best Large Companies to work for in the UK
National Ranking
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38
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National Ranking
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38
Best NFP Organisations to work for in the UK
London
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6
Best Small Companies to work for in London
London
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6
Best Mid Sized Companies to work for in London
London
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6
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London
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6
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London
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6
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East of England
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The Midlands
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The North East
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Northern Ireland
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Scotland
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The South East
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The South West
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Wales
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Best Companies to work for in the Wales
Yorkshire & The Humber
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Sector Ranking
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4
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
Sector Ranking
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Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Sector Ranking
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4
Best Companies to work for in the UK
Interested in a career with
Williams
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Williams

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