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People Managers Matter

7 in 10 employees leave because of their manager - not the company. Strong manager relationships boost engagement, reduce turnover and drive growth
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Ampa Group

Wellbeing is structured around four pillars—Mental, Social, Physical and Financial. Support includes an EAP and Mental Health First Aiders, with visibility enhanced via intranet badges. The Wellbeing Inclusion Group promotes activities like walking groups and book clubs to support holistic health.
Managers are empowered to recognise achievements through the Star Award gift voucher programme, enabling immediate, meaningful recognition. This supports a culture of appreciation and reinforces Ampa Group’s values in day-to-day interactions.
In 2024, Ampa Group hubs raised over £16,000 for charity, while the Ampa Foundation donated more than £48,000 to causes including Nottingham’s Breast Cancer Research Centre and the Spinal Injuries Association.
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Law

QCS Staffing

Employees at QCS Staffing have access to a range of wellbeing resources, including: AXA private healthcare; SMART time provided by in-house trainers, to confidentially discuss any concerns; the Healthshield cash plan; enhanced maternity and paternity pay; increased holiday allowance with length of service and extra time off for all over Christmas; and more.
QCS Staffing’s FastTrack to Future Leadership programme is completed by all managers who join the business. Its internal trainers provide training, coaching and support on a range of topics from communication and coaching to motivation and management activities. This is accompanied by role play exercises and knowledge sharing sessions with senior team members.
The organisation rewards employees through objectives set to each individual each month. If all four objectives are hit, they receive a 3pm finish or money; three months in a row, they receive a half-day holiday or money; and six months in a row they receive a seat at Directors club or half-day holiday.
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Recruitment

Pinnacle Consulting Engineers

Employees at Pinnacle Consulting Engineers have access to a range of wellbeing benefits. This includes the organisation’s team of Mental Health First Aiders and its Employee Assistance Programme. To support physical wellbeing, the company provides a cycle to work scheme and subsidises sports and social groups.
All Principal Engineers and above hold management roles. They are Chartered members of their Institutions - Institution of Civil Engineering and Institution of Structural Engineering. Alongside their externally accredited technical skills, the organisation supports managers with the people and project management skills needed to lead teams of people to deliver projects for its clients.
The organisation has a Performance Management System that incorporates an Annual Appraisal and an Interim Review for all staff. Graduates and Apprentices receive quarterly reviews. It also has a Training Agreement with Institution of Civil Engineering for engineers to follow a structured route to Chartered Membership.
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Consultancy

Mansfield Building Society

Mansfield Building Society offers a comprehensive Management Development Programme for all current, new, and aspiring managers. Covering a range of key management skills, this 18-month programme ensures employees are challenged and their skills utilised effectively.
Mansfield Building Society prioritises employee wellbeing, with initiatives such as the Wellbeing Champions and Menopause Policy. The Society has also provided employees with fans and sanitary products, reflecting its commitment to employee welfare.
The Society encourages team spirit through events like the monthly Tea for the Soul sessions and the Summer BBQ. These events, along with initiatives like the old-fashioned school sports day, foster a sense of belonging and fun within teams.
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Financial Services

Howes Percival LLP

Howes Percival's LEAPS programme offers comprehensive development opportunities for all roles, encouraging employees to enhance their skills and achieve their career goals. The programme includes a variety of training options and encourages self-assessment.
The firm encourages team spirit through initiatives such as Coffee and Connect, where staff are paired with colleagues from different teams to foster understanding and cooperation. Social activities and charity events further promote a sense of belonging and camaraderie.
Managers at Howes Percival receive dedicated support, including mentoring and access to a People Team contact for advice. The Performance Development Review process also helps managers identify development opportunities and gather feedback.
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Law

Fever-Tree

Fever-Tree clearly plots personal growth plans and career direction, supported by bespoke training for those new to management and in new roles, a women's network, and formal qualifications such as MBAs. The company amplifies success by having course participants become future programme sponsors, promoting peer-to-peer development.
Fever-Tree supports charitable and community initiatives globally, nationally, and locally. They actively mentor students with Future Frontiers, support food banks like Fareshare, and donate to Malaria no More. They give each member of staff a volunteer day to provide time towards these efforts.
Managers utilise the Bamboo HRIS system for a quarterly check-up programme, articulating where bespoke training or help is needed to succeed in objectives. They lay out clear objectives detailing what is required and what 'good looks like', ensuring employees know their individual, department, and business goals.
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Food & Drink

Devon Air Ambulance

Devon Air Ambulance fosters a culture of continuous learning and development. Through its Management Development Programme, employees have the opportunity to enhance their skills and knowledge, contributing to personal growth and the success of the organisation.
Devon Air Ambulance places a high importance on employee wellbeing with a pastoral care team and Wellbeing Ambassador team in place. The organisation provides a range of supports, from counselling to surf therapy, emphasising the balance between work and personal life.
Each employee has a monthly one-to-one with their line manager, fostering a supportive environment. Managers are also encouraged to attend essential modules focused on supporting performance and attendance.
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Charity's

Crafted

Crafted’s ‘Go Awards’ showcase the agency’s great people, the values they epitomise, and the amazing work they’ve done. Its yearly Crafties awards celebrate teams’ successes as well as naming an individual as ‘Craftie of the Year’. The agency also rewards employees through its annual profit share, which is shared equally, regardless of role.
Crafted organise regular social and team building events to help develop interdepartmental relationships. Events include everything from summer parties and awards evenings, to gaming nights and craft evenings. The agency also took its whole team to the Crystal Maze Experience in London for a bit hit of nostalgia and team building.
All managers have regular check ins with their line manager to encourage support within their role. Crafted also has a learning and development matrix which managers can access, which includes leadership courses such as Peerspective, allowing managers to benefit from a peer group-esque approach to development and coaching.
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Marketing & Media Agencies

Costello Medical

Costello Medical supports employee development through excellent internal training opportunities, funding for external courses, and a rolling promotions process. The company encourages both vertical and horizontal progression, offering employees the chance to expand their knowledge and expertise.
Costello Medical cultivates a team spirit through group Teams channels for each division and office. Regular social breaks, divisional socials, and activities like fundraisers encourage camaraderie and fun, fostering a sense of belonging within the team.
Managers at Costello Medical are trained to support their teams, fostering confidence and wellbeing. Regular catch-ups and feedback, coupled with a dedicated HR partner for each division, ensure that employees feel cared for and supported in their roles.
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Consultancy

CFG

Managers at CFG Law are supportive, trustworthy and caring. They deliver induction training sessions, explaining the company’s history and key priorities to all new joiners and have clear discussions around core values. They also conduct regular one-to-one meetings to discuss performance and personal training needs.
CFG Law believes in giving back to society. It organises numerous fundraising and awareness events such as the annual bring your dog to work day, charity bike rides and sports days. The organisation also supports local charities like the Spinal Injuries Association and Roadpeace West Midlands group.
CFG Law promotes a team-focused culture. It organises regular team building events like charity bike rides, sports days, golf tournaments and painting classes. These activities foster team spirit, fun and a sense of belonging amongst colleagues.
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Law

Broadland Housing Association

A budget is set aside each year to offer teams the chance to get together for something fun and encourage and support the team work ethic. Some examples are crazy golf, and coffee and cake. The organisation also holds a biannual event to ensure that all field based employees have an opportunity to get together.
The business provides secondment opportunities for current employees to become Managers/Team Leaders or side step into a different area of the business which often leads to that individual doing the role on a permanent basis. It has ensured that new managers within the organisation have access to CIH training and other training they may need.
Broadland Housing Association are part of a campaign called Independent East where it has teamed up with other Housing Associations to provide learning and awareness sessions on a range of subjects designed to develop employees by giving them awareness of certain situations that tenants or colleagues could be facing.
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Housing Associations

BM

Everyone at BM has the chance to learn, develop, and progress utilising a combination of virtual, online, classroom and workshop training. The organisation also offers mentoring, individual coaching, and DISC profiling through its decision to invest in an Learning and Development lead qualified in these areas.
BM supports industry, local, national and international charities, including Springboard (helping young, unemployed and disadvantaged people make a career in hospitality, leisure and tourism), White Lodge Centre (supporting disabled people of all ages), Macmillan World’s Biggest Coffee Morning, Sport Relief, Comic Relief and the Kotukula Primary School in the Gambia.
The organisation’s Early Careers Pathways are designed to upskill its teams from junior to senior roles in Front of House, Chef and Barista roles. It also operates 10 modules within its Managers Workshops package sharing best practice and senior manager skills, and managers can enrol in a variety of work-based NVQs from Level 4 onwards.
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Business Services

Barrhead Travel

The bespoke Training Academy offers industry-leading onboarding, personalised development plans, and accredited Modern Apprenticeship programmes. This investment in the next generation provides clear career pathways, fosters a motivated, skilled workforce, and helps reduce turnover and boost retention across the organisation.
Lively team talks feature Saturday morning TikTok dance challenges, which add an energetic twist and encourage bonding. Theme days like Wear It Purple promote fun and support important causes, while quarterly business updates and social events strengthen connections and foster a people-first culture.
Managers participate in a bespoke internal Leadership Programme of six modules over 12 months, developing core skills tailored to the culture. Regular welfare check-ins with employees on long-term sick leave and a visible, approachable leadership style ensure ongoing support and quick resolution of concerns.
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Leisure & Hospitality

ACT Training

Managers at ACT Training are seen as supportive, fostering trust and care among their teams. They undergo extensive training, including the Chris Hughes Management Academy and the ILM Level 5 Certificate, ensuring they have the necessary skills to excel in their roles.
ACT Training believes in giving back to society. Each year, the staff selects charities to support, organising various fundraising events. The company's commitment to community engagement is evident in its partnership with Business in The Community, volunteering at the 'Global Gardens' community project.
ACT Training places high importance on staff wellbeing. The company employs a full-time Staff Wellbeing & Engagement Officer, provides dedicated weekly wellbeing time, and hosts various health-focused initiatives, such as Staff Health Week and funded counselling sessions.
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Education & Training

Birdworld

The company supports its people's development through apprenticeships and CPD training, for example, the keeper team completes CPD with local wildlife charities. Leadership and management skills workshops are also offered, covering topics like communication and behaviour role modelling, with ongoing support from the People & Development team.
Birdworld empowers teams by involving them in daily operations and fostering an environment of direct, two-way discussion during weekly team meetings. This collaborative approach, combined with the "Good Egg Awards" peer recognition scheme, strengthens bonds and ensures that contributions are acknowledged and celebrated.
Birdworld's leaders are a key part of the day-to-day operations, working alongside their teams to support staff, guests and animals. This hands-on approach breaks down barriers, fostering a supportive environment where all team members feel comfortable providing feedback and sharing their views.
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Bumper International

Bumper supports colleague development through the Bumper Levels framework. This system clearly outlines the specific steps required for an individual to progress to the next level, helping them understand their own career path and empowering them to take charge of their professional growth.
The annual three-day retreat brings the Bumper team together in locations like Lisbon or rural France. This event allows colleagues from different departments to reconnect, get outside, and reset, fostering stronger relationships and a more cohesive and collaborative working environment.
Managers are empowered to develop their skills through structured opportunities like LinkedIn Learning courses and comprehensive “Managers How-To” guides. The Bumper Levels framework also helps managers support their teams' growth, ensuring they have the tools to provide meaningful feedback and guide their colleagues' success.
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Financial Services

Cinnamon Care Collection

Managers are highly trained in listening skills and in spotting and managing problems. They are encouraged to coach and mentor their successors, and the company offers a 360-degree feedback programme for leaders, all of which contribute to creating a supportive environment where team members feel comfortable asking for help.
In addition to a competitive 3.5% pay rise for care team members, the company’s career structure is a significant part of its reward strategy. It also offers the 'Spice of Life' benefits programme, which supports employee wellbeing, purchases, health, and pensions, ensuring a fair and rewarding employment experience.
Teams are encouraged to engage in physical activities together, such as walking for charity. The ‘Celebrating Cultures’ initiative promotes an inclusive environment where teams and residents embrace different cultures. The 'Sprinkle of Cinnamon' project also unites team members to make residents’ wishes come true, fostering a sense of shared purpose and camaraderie.
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Health & Social Care

Bayfields Opticians and Audiologists

Bayfields Opticians and Audiologists offers several development courses throughout the year, open to all employees. Its internal programme is aimed at creating world-class practice managers signifying the organisation’s commitment to fostering a culture of growth and development.
With regular Team Member Roadshows fostering collaboration and team spirit, Bayfields Opticians and Audiologists ensures that fun and a sense of belonging are integral to the work environment. The values awards further recognise and encourage team efforts.
At Bayfields Opticians and Audiologists, managers are equipped with the tools they need to support their teams effectively. The internal programme 'Greatness Starts with You' underscores the importance of supportive, trusting, and caring management in creating a world-class practice.
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Retail

Brewhouse & Kitchen

The Future Leaders Academy and apprenticeships, including the Brewing Apprenticeship, provide structured pathways for advancement, ensuring employees feel challenged and their skills optimised for career growth.
Utilising Yapster, teams can keep up to date and communicate with anyone within the business. Brewhouse & Kitchen use the app to announce employee recognition of "Legends" programme, communicate any new menu items to drum up interest, and any key business change messages.
Brewhouse & Kitchen offer manager apprenticeship schemes, including courses such as Hospitality Manager and Operational Manager. The organisation also has a Leadership Academy, where its leaders of the future are taken through an 8 week programme.
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Leisure & Hospitality

Masentó Group

Weekly ‘Think Bigger’ teams calls with all employees highlight successes and celebrate the journey. Regular socials take place outside of work hours, where the team are invited to attend fun and competitive activities together. There are also two group holiday incentives per year, where the team chose where they would like to go together.
Masentó Group's leadership team are engaged on an 18-month programme of one-to-one coaching and group sessions with an external company. Some of the topics covered are the power of influencing, embracing discomfort, understanding the different personality styles of their teams, clear communication and being accountable.
There are two company holidays per year and a chance for employees to win a luxury spa break for themselves and a guest. At Masentó Group's yearly AGM, it award its 'Top Billers' and 'Living The Values' winners with trophies, champagne, and a chance to win a luxury watch.
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Recruitment

Petty Pool

The Trust dedicates two employee days per year for all its staff. These include a hiking challenge and an outdoor waterpark.. Staff can try water sports such as paddle boarding and an inflatable assault course. Anyone who doesn't wish to be adventurous can enjoy a picnic and relax by the water.
The Trust has an emerging leader programme which includes coaching, training, and developing its top talent. Managers also receive mentoring with senior leaders who have an open door policy where managers can get advice or guidance when it's needed. Petty Pool encourages managers to network with other organisations to support best practice.
Petty Pool’s uses rewards and recognition to encourage its employees to start living, demonstrating its values and empowering others to do the same. It hosts yearly awards in four organisation value areas and a couple of fun spontaneous recognition awards with all staff across the organisation.
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Education & Training

Hilltop

During the organisation’s Annual Conference, employees have the opportunity to celebrate everything Hilltop. The Managing Director shares results from the last year and launches the One Page Business Plan, providing insight into where every colleague fits into the plan going forward. Food and drink is provided in a local venue afterwards.
Hilltop has four foundational elements to its manager development: appraisals and coaching from an internal mentor; learner led training; external training, which can be half-day sessions or government funded, longer courses; and a HR led wellbeing programme, that includes regular catch-ups to make sure the manager feels happy and supported.
Hilltop provides its employees the opportunity to grow through Personal Development Plans, internal and online training, and government supported schemes (including IOSHH, HACCP, BFCGS, and ILM). Over 150 external courses have been completed by Hilltop colleagues in the past year, increasing retention, engagement, and facilitating over 20 internal promotions.
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Food & Drink

The Portfolio Group

The company's managers are developed internally, with a Director mentoring each manager through weekly one-to-ones, providing advice and guidance. Managers are also given the autonomy to lead their own teams, fostering a sense of ownership and responsibility for training and development.
The company provides market-leading commission schemes and offers clear, transparent guidelines on targets and expectations. The annual all-expenses-paid incentive trip, such as the recent one to Monaco, is a reward for achieving targets and is open to all employees.
Team spirit is fostered through shared experiences like the company holiday to Monaco and other regular incentives, including sports and charity events. The "wrap up" meetings bring all three offices together, ensuring every team member is connected and aware of company-wide achievements, successes, and promotions.
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Business Services

Parogon Group

New starters take part in Parogon Best Starts which focuses on the initial induction and welcome to the company. This continues on to upskilling workshops around key focus areas that are delivered through the Skills Trainers and Restaurant People Development Partner. Employees looking for manager training can then enrol in the Parogon Academy.
Everyone at all levels of Parogon Group has an open communication approach to each other. Managing Director, Rich Colclough regularly updates the organisation with videos on important business decisions and various activities happening across departments.
Parogon Group’s Leadership Development programme concentrates on how to deal with all elements of the day to day running of the business. It teaches over a full four day programme that has been tailored into a bespoke system covering the four key areas it believes are essential to achieving success: Clarity, Competence, Compliance, and Control.
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Leisure & Hospitality

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