What effect will focus on the 'My Manager' factor have?
My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work
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Technology
SolutionsPT
SolutionsPT cultivates an environment of support and trust. The 'Eagles' management development programme aids managers in honing their skills and fostering positive relationships with their teams.
SolutionsPT's commitment to societal contribution is evident in their support for numerous charities and their 'Giving Something Back Fund', which provides financial support to community activities and projects outside work.
The organisation celebrates employee achievements and contributions during the "Softwire Awards". Potential winners are nominated by colleagues, and four prizes of £500 are awarded to the people who had most embodied each of the company’s four values (Kindness, Trust, Fun, and Caring about what we do).
Softwire provides specific Line Manager Training to all employees who are starting in a management role. This training has a mixture of management and leadership theory, workshops around how to give and receive great feedback, discussion forums where employees can bring real-life scenarios, and resources to continue to learn how to develop those skills.
SMS has continued to ensure engagement with its people. Organisational clarity has come from the CEO, Chief Operating Officer, and Chief People Officer having regular contact with employees via short video updates, e-mails, texts, pulse surveys, and five employee resource groups. The organisation’s mission, vision, and purpose were communicated via annual performance and development reviews.
It has also recently introduced a bespoke management development programme (MDP) - which has been designed to ensure its managers and team leaders have the core skills and competencies needed to perform their jobs successfully. The programme consists of a number of managerial, coaching, and developmental modules.
In 2024, Ampa Group hubs raised over £16,000 for charity, while the Ampa Foundation donated more than £48,000 to causes including Nottingham’s Breast Cancer Research Centre and the Spinal Injuries Association.
Managers are empowered to recognise achievements through the Star Award gift voucher programme, enabling immediate, meaningful recognition. This supports a culture of appreciation and reinforces Ampa Group’s values in day-to-day interactions.
The organisation rewards employees through objectives set to each individual each month. If all four objectives are hit, they receive a 3pm finish or money; three months in a row, they receive a half-day holiday or money; and six months in a row they receive a seat at Directors club or half-day holiday.
QCS Staffing’s FastTrack to Future Leadership programme is completed by all managers who join the business. Its internal trainers provide training, coaching and support on a range of topics from communication and coaching to motivation and management activities. This is accompanied by role play exercises and knowledge sharing sessions with senior team members.
The organisation has a Performance Management System that incorporates an Annual Appraisal and an Interim Review for all staff. Graduates and Apprentices receive quarterly reviews. It also has a Training Agreement with Institution of Civil Engineering for engineers to follow a structured route to Chartered Membership.
All Principal Engineers and above hold management roles. They are Chartered members of their Institutions - Institution of Civil Engineering and Institution of Structural Engineering. Alongside their externally accredited technical skills, the organisation supports managers with the people and project management skills needed to lead teams of people to deliver projects for its clients.
The Society encourages team spirit through events like the monthly Tea for the Soul sessions and the Summer BBQ. These events, along with initiatives like the old-fashioned school sports day, foster a sense of belonging and fun within teams.
Mansfield Building Society prioritises employee wellbeing, with initiatives such as the Wellbeing Champions and Menopause Policy. The Society has also provided employees with fans and sanitary products, reflecting its commitment to employee welfare.
Managers at Howes Percival receive dedicated support, including mentoring and access to a People Team contact for advice. The Performance Development Review process also helps managers identify development opportunities and gather feedback.
The firm encourages team spirit through initiatives such as Coffee and Connect, where staff are paired with colleagues from different teams to foster understanding and cooperation. Social activities and charity events further promote a sense of belonging and camaraderie.
Managers utilise the Bamboo HRIS system for a quarterly check-up programme, articulating where bespoke training or help is needed to succeed in objectives. They lay out clear objectives detailing what is required and what 'good looks like', ensuring employees know their individual, department, and business goals.
Fever-Tree supports charitable and community initiatives globally, nationally, and locally. They actively mentor students with Future Frontiers, support food banks like Fareshare, and donate to Malaria no More. They give each member of staff a volunteer day to provide time towards these efforts.
Team away days provide a mixture of team development, team working, and fun! Cross team working is important to Dougie Mac and there are a number of initiatives where individuals work together. As a hospice there are many team fundraising events including walks, runs, sky dives, and balls.
Dougie Mac has delivered a range of leadership and management courses and team leader programmes. It has a computer based training programme that provides access to a range of management training for managers and aspiring mangers to take. It also provides opportunities for mentoring, shadowing, and external assessment for development.
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