My Manager
My Manager

People Managers Matter

7 in 10 employees leave because of their manager - not the company. Strong manager relationships boost engagement, reduce turnover and drive growth
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Westminster Foundation for Democracy

At WFD, wellbeing is not extra. All staff are committed to their work because the company wants to make a positive difference. Its flexible working policies are a key initiative to support the positive wellbeing of its staff. These policies aim to improve work-life balance, reduce commuting costs, and relieve staff of some workplace pressures.

All of WFD’s line managers are dedicated to their managerial development through an externally sourced programme. The four-module programme covers 1 - Goal Setting and Engagement, 2 - Workload Management, Prioritisation, and Delegation, 3 - Managing for Performance, including Effective Feedback, and 4 - Coaching and Development Conversations.

The company organises an annual “Reading Week” in which it pauses its usual work to discuss what's working well in the business and where change is needed. For 2023, the theme was ‘innovation’, gathering colleagues from across the business for over four days to hear about the application and challenges of delivering results and impact.

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Not For Profit Body's

Zempler Bank

Zempler Bank builds team relationships through a variety of activities and events. It’s monthly huddle enable employees to hear the latest updates from the CEO and other speakers, and it organises regular team building days such as its Team Culture days, Summer and Christmas parties, and it department ‘away days’.
Zempler Bank’s Talent Referral Scheme has a community related element, whereby part of the referral is a Community Reward: giving back and supporting others in the ups and downs of life with a donation of £125 to a charity of the employee's choice, selected from the list of Cashplus Bank supported registered charities.
The organisation launched a Leadership development programme last year, ensuring investment in its senior managers' development. It also introduced a management development programme to equip its managers with the knowledge and skills needed to effectively lead, support, and engage their teams.
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Financial Services

Age UK

Age UK has worked to embed a culture which values mental and physical wellbeing throughout the organisation. This includes a sign-posted Wellness Action Plan, training for managers from the mental health charity, Mind, on how to recognise and support people’s mental wellbeing, and 50 Mental Health First Aiders.
The organisation helps to build team relationships through a number of initiatives. Team away days develop relationships in a fun, out of office setting, whereas staff forums and briefings provide team members with the opportunity to have their voices heard.
Age UK has a two-level management and leadership-development programme. Its Empowering Managers Programme focuses on empowering its managers with the right tools and knowledge to thrive in their roles, as well as ensuring its people managers understand, and are aligned with, its culture.
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Charity's

Hinckley & Rugby Building Society

The Society values employee development, offering both internal Learning & Development programmes and external specialist training. It also encourages professional memberships and conference attendance, supporting employees' growth and advancement.
Employees are recognised through the FAB awards, a monthly employee scheme in which colleagues nominate each other for delivering amazing service or going above and beyond, with monetary rewards for the winners.
The Society's senior leadership team models the importance of colleague recognition and supports communication campaigns, creating a supportive environment for employees. Its Performance Management Framework ensures clear expectations and standards for their managers.
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Financial Services

Eagle Eye Solutions

Managers at Eagle Eye Solutions receive extensive support, including 1:1 coaching and access to mental health resources. They are also encouraged to participate in the "Purple Leaders" program, further enhancing their leadership capabilities.
Eagle Eye Solutions prioritises employee wellbeing through initiatives like certified mental health first aid training, access to the Headspace app, and comprehensive health assessments for employees over 40.
Eagle Eye Solutions rewards employees based on company performance and values-aligned behaviour. Its Flexi Leave scheme allows conversion of unused sick leave into extra annual leave, demonstrating fair treatment.
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Technology

The Edmund Trust

All staff are offered the opportunity to study an accredited qualification in social care and the organisation fully utilises its Apprenticeship levy fund. It has also introduced a 'try before you buy' scheme for internal promotions to allow staff to have a three month trial period before the post has become permanent.
The Trust's leadership is not only approachable, but also actively involved in the organisation. The CEO and Senior Management Team meet weekly, and all staff are invited to contact them directly. This open communication ensures that the company's values are clearly communicated and upheld.
The Edmund Trust holds managers workshops on career development and has developed a future leaders programme. Management development is also delivered through inhouse training courses i.e. Introduction to Management, Performance review and appraisal, recruitment and selection, and more. Managers further have the opportunity to study a level 5 in social care.
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Charity's

VetPartners

VetPartners holds an annual congress to bring its national team together to discuss innovation and focuses for the coming year, followed by a black tie celebration event and awards for Vet of the year, Nurse of the Year, Practice Manager of the Year, and Support Centre Best Support Award.
Practice leaders are provided training by the organisation's senior leadership programme, covering a variety of topics from Equality and Diversity to Performance Management. VetPartners also offers a leadership programme to new colleagues and a graduate programme that takes on over 100 graduate veterinary surgeons every year.
VetPartners supports its colleagues in their personal development by giving them an annual allowance to progress their learning. Vets receive £1750, Nurses £600, and all other colleagues £250 per year. Colleagues who work in Vet Roles can attend The London Vet Show annually and Nurses have the opportunity to attend the BVNA congress every year.
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Health & Social Care

Yo Telecom

At Yo Telecom’s Summer and Christmas All Hands Events, awards are presented to employees who have embodied one of the company’s 10 core values. Rewards and incentives include team activities and nights out, as well as trips abroad such as skiing in Courchevel, jet skiing in Dubai, and yacht trips in Cannes.
The CEO and COO have regular weekly catch ups with managers at Yo Telecom to discuss their departments and their development. The organisation also runs weekly Management Meetings on a Friday, where all managers can join virtually for a weekly roundup.
Yo Telecom allocates a dedicated budget for funding external courses and certifications, allowing employees to enhance their skills and knowledge by accessing a wide range of learning opportunities. Internally, the organisation offer comprehensive people management training programmes, which include leadership skills, conflict resolution, effective communication, and team management, utilising interactive workshops and real-world case studies.
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Telecom

Trafford Council

Along with physical and mental health, the council helps to support the financial health of its staff. The government's Money and Pensions Service delivered a lunch-and-learn session on financial wellbeing and a session of sensible borrowing was delivered with Stop Loan Sharks.
The council runs an EPIC management programme alongside micro-learns, to allow managers to grow and develop, but it also provides them with health and wellbeing training covering topics such as active working, menopause for managers and workplace adjustments. New and aspiring managers can attend its LEAP into Leadership programme, which was developed with Salford College.
Staff demonstrating the council's "epic" values are recognised at bi-monthly EPIC Star awards, which are judged by heads of service, and individuals are recognised by their corporate director. The yearly Time to Shine events are lead and sponsored by senior leadership teams and the awards categories are centred around the values.
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Not For Profit Body's

Toyota (GB)

At Toyota (GB), managers are equipped to support their teams through the Management Development Programme. This programme nurtures a supportive environment, fostering trust and care between managers and their teams.
Toyota (GB) takes employee wellbeing seriously. From Wellbeing Passports and access to the Unmind tool, to the provision of a Wellbeing Ambassador and Mental Health First Aiders, the company ensures a balanced work-life environment for its workforce.
The 'budget for fun' initiative at Toyota (GB) is a great example of promoting team spirit. By encouraging teams to engage in activities unrelated to work, it fosters a sense of belonging and fun within the team.
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TotallyMoney

TotallyMoney's Managers Network ensures that all managers are equipped to support their teams. They receive internal management training, including essential policies, delegation frameworks, and creating psychological safety, ensuring employees feel trusted and cared for.
TotallyMoney offers a plethora of growth and development opportunities. Generous training budgets, regular catch-ups, mentoring, and progression frameworks encourage employees to utilise their skills and advance in their careers.
TotallyMoney promotes a strong team spirit, encouraged through various social clubs and company-wide social events. These initiatives, along with weekly breakfast meetings, ensure that employees feel a sense of belonging within their teams.
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Spirit Health Group

With a firm belief in individual potential, Spirit Health Group offers structured onboarding, development programmes, coaching, mentoring, and career pathway planning. The 'Leading with Spirit Programme' exemplifies their commitment to nurturing leadership skills among employees.
Spirit Health Group fosters team spirit through various initiatives like company days, fun and social days, and regular team meetings. The 'Culture Yearbook' written by staff and 'Living Spirit Values' platform further enhance team bonding.
Spirit Health Group promotes a supportive work environment, with managers who value trust and care. Regular one-to-one meetings ensure personalised attention, while the SOAR share option scheme aligns employees with organisational goals.
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Health & Social Care

SolutionsPT

SolutionsPT invests in its employees' development through training programmes and promotion opportunities. For example, the Apprentice Academy for Degree Apprentices is a structured development programme that aids career progression.
SolutionsPT's commitment to societal contribution is evident in their support for numerous charities and their 'Giving Something Back Fund', which provides financial support to community activities and projects outside work.
SolutionsPT cultivates an environment of support and trust. The 'Eagles' management development programme aids managers in honing their skills and fostering positive relationships with their teams.
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Technology

Softwire

Softwire provides permanent health insurance which pays 75% of an employee’s salary (less state benefits) until normal retirement age in the event that they are unable to work for a prolonged period due to most forms of sickness or accident. All employees are automatically covered for this benefit without having to explicitly sign up.
Softwire provides specific Line Manager Training to all employees who are starting in a management role. This training has a mixture of management and leadership theory, workshops around how to give and receive great feedback, discussion forums where employees can bring real-life scenarios, and resources to continue to learn how to develop those skills.
The organisation celebrates employee achievements and contributions during the "Softwire Awards". Potential winners are nominated by colleagues, and four prizes of £500 are awarded to the people who had most embodied each of the company’s four values (Kindness, Trust, Fun, and Caring about what we do).
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Technology

Ampa Group

Wellbeing is structured around four pillars—Mental, Social, Physical and Financial. Support includes an EAP and Mental Health First Aiders, with visibility enhanced via intranet badges. The Wellbeing Inclusion Group promotes activities like walking groups and book clubs to support holistic health.
Managers are empowered to recognise achievements through the Star Award gift voucher programme, enabling immediate, meaningful recognition. This supports a culture of appreciation and reinforces Ampa Group’s values in day-to-day interactions.
In 2024, Ampa Group hubs raised over £16,000 for charity, while the Ampa Foundation donated more than £48,000 to causes including Nottingham’s Breast Cancer Research Centre and the Spinal Injuries Association.
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Law

QCS Staffing

Employees at QCS Staffing have access to a range of wellbeing resources, including: AXA private healthcare; SMART time provided by in-house trainers, to confidentially discuss any concerns; the Healthshield cash plan; enhanced maternity and paternity pay; increased holiday allowance with length of service and extra time off for all over Christmas; and more.
QCS Staffing’s FastTrack to Future Leadership programme is completed by all managers who join the business. Its internal trainers provide training, coaching and support on a range of topics from communication and coaching to motivation and management activities. This is accompanied by role play exercises and knowledge sharing sessions with senior team members.
The organisation rewards employees through objectives set to each individual each month. If all four objectives are hit, they receive a 3pm finish or money; three months in a row, they receive a half-day holiday or money; and six months in a row they receive a seat at Directors club or half-day holiday.
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Recruitment

Pinnacle Consulting Engineers

Employees at Pinnacle Consulting Engineers have access to a range of wellbeing benefits. This includes the organisation’s team of Mental Health First Aiders and its Employee Assistance Programme. To support physical wellbeing, the company provides a cycle to work scheme and subsidises sports and social groups.
All Principal Engineers and above hold management roles. They are Chartered members of their Institutions - Institution of Civil Engineering and Institution of Structural Engineering. Alongside their externally accredited technical skills, the organisation supports managers with the people and project management skills needed to lead teams of people to deliver projects for its clients.
The organisation has a Performance Management System that incorporates an Annual Appraisal and an Interim Review for all staff. Graduates and Apprentices receive quarterly reviews. It also has a Training Agreement with Institution of Civil Engineering for engineers to follow a structured route to Chartered Membership.
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Consultancy

Mansfield Building Society

Mansfield Building Society offers a comprehensive Management Development Programme for all current, new, and aspiring managers. Covering a range of key management skills, this 18-month programme ensures employees are challenged and their skills utilised effectively.
Mansfield Building Society prioritises employee wellbeing, with initiatives such as the Wellbeing Champions and Menopause Policy. The Society has also provided employees with fans and sanitary products, reflecting its commitment to employee welfare.
The Society encourages team spirit through events like the monthly Tea for the Soul sessions and the Summer BBQ. These events, along with initiatives like the old-fashioned school sports day, foster a sense of belonging and fun within teams.
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Financial Services

Howes Percival LLP

Howes Percival's LEAPS programme offers comprehensive development opportunities for all roles, encouraging employees to enhance their skills and achieve their career goals. The programme includes a variety of training options and encourages self-assessment.
The firm encourages team spirit through initiatives such as Coffee and Connect, where staff are paired with colleagues from different teams to foster understanding and cooperation. Social activities and charity events further promote a sense of belonging and camaraderie.
Managers at Howes Percival receive dedicated support, including mentoring and access to a People Team contact for advice. The Performance Development Review process also helps managers identify development opportunities and gather feedback.
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Law

Fever-Tree

Fever-Tree clearly plots personal growth plans and career direction, supported by bespoke training for those new to management and in new roles, a women's network, and formal qualifications such as MBAs. The company amplifies success by having course participants become future programme sponsors, promoting peer-to-peer development.
Fever-Tree supports charitable and community initiatives globally, nationally, and locally. They actively mentor students with Future Frontiers, support food banks like Fareshare, and donate to Malaria no More. They give each member of staff a volunteer day to provide time towards these efforts.
Managers utilise the Bamboo HRIS system for a quarterly check-up programme, articulating where bespoke training or help is needed to succeed in objectives. They lay out clear objectives detailing what is required and what 'good looks like', ensuring employees know their individual, department, and business goals.
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Food & Drink

Dougie Mac

Dougie Mac holds regular sessions to support the mental health of its employees. It has reflection sessions, facilitated sessions with its Spiritual lead helping individuals to focus on themselves. It also has mental health first aiders across the organisation who are accessible to all staff as well as domestic abuse champions.
Dougie Mac has delivered a range of leadership and management courses and team leader programmes. It has a computer based training programme that provides access to a range of management training for managers and aspiring mangers to take. It also provides opportunities for mentoring, shadowing, and external assessment for development.
Team away days provide a mixture of team development, team working, and fun! Cross team working is important to Dougie Mac and there are a number of initiatives where individuals work together. As a hospice there are many team fundraising events including walks, runs, sky dives, and balls.
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Charity's

Devon Air Ambulance

Devon Air Ambulance fosters a culture of continuous learning and development. Through its Management Development Programme, employees have the opportunity to enhance their skills and knowledge, contributing to personal growth and the success of the organisation.
Devon Air Ambulance places a high importance on employee wellbeing with a pastoral care team and Wellbeing Ambassador team in place. The organisation provides a range of supports, from counselling to surf therapy, emphasising the balance between work and personal life.
Each employee has a monthly one-to-one with their line manager, fostering a supportive environment. Managers are also encouraged to attend essential modules focused on supporting performance and attendance.
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Charity's

Crafted

Crafted’s ‘Go Awards’ showcase the agency’s great people, the values they epitomise, and the amazing work they’ve done. Its yearly Crafties awards celebrate teams’ successes as well as naming an individual as ‘Craftie of the Year’. The agency also rewards employees through its annual profit share, which is shared equally, regardless of role.
Crafted organise regular social and team building events to help develop interdepartmental relationships. Events include everything from summer parties and awards evenings, to gaming nights and craft evenings. The agency also took its whole team to the Crystal Maze Experience in London for a bit hit of nostalgia and team building.
All managers have regular check ins with their line manager to encourage support within their role. Crafted also has a learning and development matrix which managers can access, which includes leadership courses such as Peerspective, allowing managers to benefit from a peer group-esque approach to development and coaching.
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Marketing & Media Agencies

Costello Medical

Costello Medical supports employee development through excellent internal training opportunities, funding for external courses, and a rolling promotions process. The company encourages both vertical and horizontal progression, offering employees the chance to expand their knowledge and expertise.
Costello Medical cultivates a team spirit through group Teams channels for each division and office. Regular social breaks, divisional socials, and activities like fundraisers encourage camaraderie and fun, fostering a sense of belonging within the team.
Managers at Costello Medical are trained to support their teams, fostering confidence and wellbeing. Regular catch-ups and feedback, coupled with a dedicated HR partner for each division, ensure that employees feel cared for and supported in their roles.
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Consultancy

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You’ve explored the Factors - now discover how your organisation can gain deeper insight into what truly drives engagement and workplace culture.

Our approach measures organisational health across eight core areas: My Team, Leadership, My Manager, Personal Growth, My Company, Wellbeing, Fair Deal, and Giving Something Back. Together, they give you a complete view of how your people think, feel, and experience work.

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